Frequently Asked Questions

Shipping

How long does shipping take?
We ship all orders via USPS within 2 business days of purchase. Delivery times vary by location but typically take 3–7 business days after shipment.

Production & Processing Time

How long does it take to make my item?
Each item is handmade with care. Most orders are ready to ship within 1–3 business days. During busy seasons or for custom orders, processing time may be slightly longer — we'll keep you updated!

Personalization

Can I personalize or customize my order?
Yes! Many of our items can be personalized. Please reach out to us before placing your order to discuss your customization options. Include any names, dates, colors, or special requests and we'll do our best to accommodate you.

Materials & Care

What materials are used in your products?
All of our items are handcrafted using quality materials. Specific material details are listed on each product page. If you have questions about a particular item, feel free to contact us.

How do I care for my item?
Care instructions vary by product and are included with your order. When in doubt, handle with care — handmade items are made to last when treated gently!

Returns & Refunds

What is your return policy?
All sales are final. Because our items are handmade and often personalized, we are unable to accept returns or exchanges. If your item arrives damaged or there is an issue with your order, please contact us within 7 days of delivery and we will work with you to make it right.